Brokers & Agents > eServices

Integrated Technology Package

As part of our BCI Consumer Solutions strategy, we seek to give plan sponsors tools that simplify and streamline plan management in a seamless manner. To achieve our goal, BCI provides the following services in conjunction with the purchase of any fully-insured medical plan and one ancillary line of coverage:

Consolidated Billing

• Generation of a consolidated bill, including all lines of coverage for all carriers placed through BCI, where applicable.
• Provision of line item detail of every covered employee including the benefit plan selected, effective date, coverage level, and premium charge associated with each benefit.
• Customization of billing rates (e.g. benefit specific rates, composite rates, rates unique to each client location, and age-banded rates).
• Allocation of premium billing by divisions and further by departments, if needed.
• Coordination of all carrier and vendor payments, where applicable.
• Management of any eligibility reconciliation issues.

• Creation of full service, customized eServices web site, including links to carrier and network web sites as well as informative health and wellness web sites.
• Provision of independent views of elected benefits.
• Creation and maintenance of an online benefit summary.
• Accessibility to identification card request system.
• Ability to submit questions to customer service department.
• Contact your BCI group sales executive for an informative eServices demo CD of our fully insured and self-funded solutions.

• Production and delivery of benefit statements.
• Optional customization of benefit statements to include all employer-contributed and voluntary benefits, including 401K, vacation time, and any other employer-sponsored benefit. Additional charges may apply for customization.

• Online capability for employees, with employer approval, to elect benefits during initial enrollment period as new hires or during open enrollment, change coverages due to a life event, and update demographic information as needed.
• Maintenance of comprehensive audit trails for all enrollment and eligibility transactions.