Plan Participants

Plan Participants

At Brokerage Concepts, we never lose sight of the importance of providing you with friendly and efficient customer service. We understand how important it is for you to receive reliable answers when you need them, and we will always come through for you, providing information and service that will make your life easier.

Brokerage Concepts accesses the industry's most advanced claims processing systems to automate the claims payment process with increased accuracy and efficiency. Our dedicated claims analysts will efficiently adjudicate your claims within 7 - 10 working days; at the same time, 90% of all incoming customer service calls are answered within 30-45 seconds. The claims and customer service departments at Brokerage Concepts are dedicated to providing quality of service in processing your claims and handling inquiries. We stand behind every claim, dedicating all of our resources to provide you with easy access to information and unsurpassed customer service.